Privacy Policy

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the rights you have under applicable data protection laws, including the GDPR where it applies. When we refer to “you” we mean any user of our website and services. “We” and “us” refer to Zoccer Casino.

Information We Collect

We collect information you provide directly to us and information gathered automatically when you use our services.

Examples of information we collect include:

• Account and registration details: name, email address, mobile number, date of birth, username, password, and country of residence.
• Identity and verification data: identity documents and proof of address when verification is required to meet legal or security obligations.
• Profile and preference data: language, communication preferences, and settings.
• Activity and gameplay data: records of gameplay, game choices, bonuses and rewards received, VIP tier activity, and support interactions.
• Technical data: IP address, device identifiers, browser type, operating system, pages visited, and other diagnostic information collected by cookies and similar technologies.
• Communications data: correspondence with our customer support and any messages you send to us.

How We Use Your Information

We use your information to provide, improve, and secure our services, to comply with legal obligations, and to communicate with you.

• Account management: to create and maintain your account, verify your identity, and provide you access to our services.
• Service delivery: to operate our website, process requests, manage bonuses and VIP programs, and maintain records of your activity.
• Security, fraud prevention and compliance: to detect and prevent fraud, manage risk, and meet legal and regulatory obligations, including those related to anti‑fraud and age verification.
• Customer support: to respond to your inquiries and provide assistance.
• Personalisation and product improvements: to personalise your experience, analyse trends and usage, and improve our services.
• Marketing and communications: where you have consented or we have another lawful basis, to send promotional messages and offers. You can opt out of marketing at any time.
• Legal purposes: to enforce our terms, protect rights and property, and comply with legal requests from public and regulatory authorities.

Lawful Bases for Processing

Where GDPR applies, we rely on one or more lawful bases to process your personal data:

• Performance of contract: to fulfil our agreement with you and provide our services.
• Legal obligation: to comply with laws and regulatory obligations.
• Legitimate interests: for fraud prevention, network and information security, platform improvement, and enforcing our terms, provided these interests do not override your rights.
• Consent: for optional activities such as promotional communications and non‑essential cookies where required by law.

Cookies and Similar Technologies

We use cookies and similar technologies to make our site work, to improve performance, and to deliver personalised content and offers.

Categories of cookies we use:

• Essential cookies: required for basic site functionality and secure login.
• Functional cookies: to remember preferences and settings.
• Analytics cookies: to understand site usage and improve our services.
• Marketing cookies: to personalise offers and measure campaign effectiveness (used with consent where required).

You can manage or disable cookies through your browser settings, but doing so may affect your ability to use some parts of our site.

Sharing Your Information

We may share personal data with third parties to deliver our services and comply with legal obligations. These parties include:

• Service providers who support site hosting, IT, analytics, marketing, and customer support.
• Game and platform providers and auditors who supply and test the games and systems used on the site.
• Regulators, law enforcement, and other authorities when required by law or to protect our rights and the safety of our users.
• External advisors and contractors where necessary to operate or improve the service.

We require these parties to protect your information and only process it for the purposes we specify.

International Transfers

We operate internationally, and your data may be transferred to and processed in countries other than the one where you live. When we transfer personal data outside the European Economic Area (EEA), we use appropriate safeguards such as:

• Standard contractual clauses or other lawful transfer mechanisms approved under applicable data protection law.
• Ensuring recipients commit to protecting data to standards comparable to those in your jurisdiction.

Data Security

We implement technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or alteration. Measures include strong encryption for data in transit, access controls, regular security testing and staff training. While we strive to protect your information, no method of transmission or storage is completely secure.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, to comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary depending on the type of data and legal requirements, but generally we keep account and verification information for the duration of the account and for a reasonable period afterwards to meet legal and compliance needs.

Your Rights

Subject to applicable law, you have rights regarding your personal data. These may include:

• The right to access the personal data we hold about you.
• The right to request correction of inaccurate or incomplete data.
• The right to request deletion of your data (subject to legal and contractual obligations).
• The right to restrict or object to certain processing, including for direct marketing.
• The right to data portability where processing is based on consent or contract and carried out by automated means.
• The right to withdraw consent where processing is based on consent.

To exercise these rights, contact us at [email protected]. We may need to verify your identity before acting on a request. If you are not satisfied with our response, you may lodge a complaint with a relevant data protection authority.

Automated Decisions and Profiling

We may use automated systems to help with risk assessments, fraud prevention, and to personalise offers. These processes may include profiling based on your activity and account history. Where automated decisions have a legal or similarly significant effect, you have the right to request human intervention, express your point of view, and contest the decision.

Children and Age Limits

Our services are intended for adults only. You must be at least 18 years old (or the minimum age in your jurisdiction) to use our services. If we become aware that we have collected personal data from someone under the minimum age, we will delete that information and close the account as required by law.

Responsible Gambling and Data Use

We use relevant personal data to promote safe and responsible use of our services. This may include monitoring play patterns, offering self‑help tools, and applying limits or restrictions where we identify risk indicators. We may contact you with information about these tools and support resources where appropriate.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you through available channels before the change takes effect. Continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Us

If you have questions, requests or concerns about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]